MyVR
Full Stack Software Engineer, August 2015 - Present
- Developed MyVR's mobile responsive web app across the entire stack using Django, DRF, and Angular
- Overhauled MyVR's billing system for reservation commissions, increasing ARR 36% in the first month
- Designed and implemented UX of key features, including promo codes, deposits, and the MyVR app store
- Crafted the MyVR.js library, allowing MyVR customers to create custom websites with data stored in MyVR
- Wrote open source plugins for NodeBB, including a top 10 most popular plugin with roughly 100,000 downloads
- Refactored old front end JavaScript into reusable components and utilities
- Oversaw transition from older Tastypie framework to newer Django REST framework
- Contributed to core back end systems, including MyVR's event bus and email attachment support
Foundational Team Member, August 2015 - Present
- Served as cross-departmental resource, drawing on expertise as one of 10 earliest members of the team
- Interviewed and advised on the hiring of roughly a third of MyVR's employees
- Advised leadership on hiring strategy, process, and metrics
- Contributed to crucial early stage decisions, including target market selection and funding strategy
- Managed intern tasked with creating getting started documentation for new customers
Support & Success Operations, March 2016 - July 2018
- Managed support from top to bottom, maintaining 96% customer satisfaction on average
- Devised MyVR's support processes including ticket flow, escalation, resolution, and metric tracking
- Supervised the distribution of support among MyVR's developers and dedicated support representatives
- Prioritized bugs and assigned them to developers on a biweekly basis
- Designed the UX for support, from the in-product support content and forms to the agent guides and policies
- Selected, set up, and administered MyVR's forum, driving daily customer participation and roughly 3,500 posts
- Wrote customer-facing content including product updates, support articles, and API documentation
- Oversaw handoff of support and success to dedicated staff
NUvention Web: TA
Technical TA, January 2015 - June 2015
- Advised student startup teams in development, design, and product management
- Graded weekly GitHub pull requests for progress and code quality
Northwestern UX & Mobile Dev Team
Software Engineer, November 2014 - June 2015
- Developed two Ionic apps and RESTful Drupal servers for Northwestern University
- Wrote automated tests for the Ionic apps using Protractor
NUvention Web: Divit
Developer / Designer / Product Manager, January 2014 - January 2015
- Founded a startup business dedicated to helping roommates split expenses through an app called Divit
- Developed and designed Divit for iOS, Android, and Web – helping roughly 200 users divide their costs
- Created a RESTful API for Divit using Sails.js
- Formed a business plan for Divit following Steve Blank's Customer Development model
- Wrote, designed, and presented a pitch for 24 investors
Discover Financial Services
New Products & Innovation Product Management Intern,
June 2014 - September 2014
- Provided recommendations on strategy, naming, and pricing for a new card-linked discount product
- Developed a strategy to leverage Discover's data assets and tap into a 200 billion dollar market
- Created presentations for VPs and Directors recommending new strategies and explaining new products
Alcatel Lucent
Intern under Lizette, June 2013 - August 2013
- Created web app for tracking previously undocumented projects using PHP and MySQL
- Mapped VLAN connections of a complex network using Microsoft Visio
- Won an intern robotics competition by programming a small Arduino robot to complete various tasks
- Managed multiple interns to create a blog post summarizing the intern robotics competition